FAQ

Frequently Asked Questions

Commonly Asked Questions

Questions? You are not alone. Here are some of the most commonly asked questions that come up with a brief answer for your reference. Still unsure? Head to our contact page to connect with a member of our team.  

We provide a comprehensive range of services including lawn mowing, aeration, overseeding, mulching, planting, seasonal cleanups, snow removal, and landscape design and installation. Our goal is to meet all of your lawn care and landscaping needs throughout the year.

Yes, we understand that every homeowner is different, and likewise each has different preferences and priorities when it comes to their unique lawn and garden. We offer customized lawn care plans tailored to the specific needs of your landscape, considering factors like grass type, soil condition, and your personal preferences.

The frequency of service depends on a variety of factors including the type of service, the time of year, and the specific needs of your lawn and garden. For regular lawn mowing, we typically recommend once a week during the growing season, but we will work with you to determine the best schedule for your property.

Starting a new service is easy. First, we'll schedule a consultation to assess your property and discuss your needs and goals. Then, we'll provide you with a detailed quote for your review. Once you approve, we'll schedule the first service visit.

Early spring or fall is generally the best time to plant trees and shrubs, allowing them to establish roots in moderate temperatures before the extremes of summer or winter.

Absolutely! High-quality, well-maintained landscaping can significantly increase your property’s curb appeal and overall value, often providing a significant return on investment.

Get in touch for further clarifications

If you have any questions or concerns about our services, please don’t hesitate to ask. Our dedicated team is always available to assist you in any way we can.

Payment Questions

Most Popular Questions

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"We strive to make our billing process as hassle-free as possible. Invoices are sent electronically via email and can also be accessed through our client portal. Paper invoices are available upon request. We provide detailed billing for transparency and to ensure you understand the services rendered."

"We accept a variety of payment methods for your convenience, including cash, checks, and major credit/debit cards. Online payments may also be available through our website or a secure payment portal."

"Payment terms can vary depending on the service. For regular lawn care and maintenance services, we typically invoice our clients on a monthly basis, with payment due within 15 days of invoicing. For larger projects or one-time services, we may require a deposit upfront with the balance due upon completion of the project."

"We understand that sometimes life gets in the way, and payments can be delayed. Our policy is to provide a grace period of 15 days after the due date. After this period, a late fee may apply. We encourage clients to contact us if they anticipate a delay in payment so we can work together to find a solution."

"Yes, we provide electronic receipts for every payment received. These are sent automatically to your email address on file. If you require a printed receipt or any additional documentation, please let us know, and we'll be happy to accommodate."